Enablement Manager (B2B SAAS)

Location: Hyderabad

Timings: 2.00 PM to 11.00 PM (IST)

Role Summary

Apty is looking for an Enablement Manager to own and run our end-to-end enablement charter for Apty – across customers, implementation partners, and new employees. You will manage our self-serve enablement portal, design learning journeys, and ensure every stakeholder can adopt and use Apty with confidence.

Key Responsibilities

• Apty Enablement Program
  

• Design and own the Apty enablement for customers and partners
  

• Define role-based learning paths, certifications, and milestones.
  

• Plan and execute rollout: timelines, communication, sessions, and feedback loops.
  

• Self-Serve Enablement Portal
  

• Own Apty’s enablement self-serve portal end to end.
  

• Continuously create, update, and upload content:
  

• Product walkthroughs, playbooks, checklists
  

• Short videos, how-to guides, micro-courses
  

• Templates and best-practice blueprints
  

• Long and short form guides
  

• Keep content structured, searchable, and always up to date with latest version of Apty
  

• Instructional Design & Content
  

• Apply instructional design principles to craft engaging, outcome-driven learning experiences.
  

• Convert product features and workflows into simple, scenario-based training.
  

• Standardize formats, templates, and quality benchmarks for all enablement assets.
  

• Adoption & Analytics
  

• Define and track enablement KPIs: time-to-first-value, feature adoption, training completion, portal usage, help-ticket deflection.
  

• Use analytics and CS insights to identify gaps and improve programs.
  

• Report impact and recommendations to CS, Product, and Leadership.
  

• Cross-Functional Collaboration
  

• Work closely with CS, Product, Delivery and marketing to align enablement across the lifecycle.
  

• Support GTM and product launches with aligned training and content.
  

Requirements

• 4–8 years in Customer Enablement, Customer Education, L&D, or Product Training in B2B SaaS.
  

• Strong background in instructional design and adult learning principles.
  

• Hands-on experience designing and building role-based learning journeys and certifications.
  

• Experience managing enablement / academy / LMS portals and content libraries.
  

• Ability to translate complex product workflows into clear, practical learning content.
  

• Comfortable using product and usage analytics to drive decisions.
  

• Should have experience in technical writing
  

• Experience with Digital Adoption Platforms or enterprise apps (Workday, Oracle, Salesforce, SAP, MS Dynamics).
  
• Prior experience launching a new version enablement program (major product release).