Product Operations Manager
Arbor
Location
New York City
Employment Type
Full time
Location Type
On-site
Department
Product
We are building the AI researcher for the enterprises that power the global economy.
Billions of critical conversations happen every day in manufacturing, retail, logistics, healthcare, and beyond — with customers and employees. Historically, these insights disappear the moment they're spoken.
Arbor turns in-person conversations into executive-grade strategic intelligence. We're signing real enterprise contracts in industries that power the global economy. The opportunity is massive, the problems are unsolved, and we need product-obsessed builders to join on our journey.
More about the role...
You'll be the analytical backbone driving product decisions. Work directly with our co-founder/COO to translate customer needs into product roadmaps, lead data analysis projects, and help build the AI researcher transforming how enterprises understand their conversations.
We need someone who can: Interface directly with customers as their internal advocate, translate feedback into technical specifications, collaborate with engineering/design/sales teams, analyze data to inform product decisions, and prioritize features based on impact and feasibility. 4+ years in analytical roles (data, finance, consulting), proven track record rapidly mastering technical skills, strong foundation in Excel/SQL/Python, client-facing experience, entrepreneurial mindset who thrives building from the ground up.
Why Join Arbor:
Huge market, weak competition: Billions of offline conversations happen daily. No one else is solving this for real enterprise.
Large enterprise customers: We're already working with multi-billion dollar manufacturers, retailers, and logistics companies.
Strong founding team: Backgrounds from Harvard, Princeton, Meta, Insight Partners, IBM. We know how to listen, build, sell, ship, scale— then iterate and accelerate.
Real upside: Already backed by the best with $6M+ from 645 Ventures, NextPlay Ventures (Jeff Weiner), Wisdom, and angels, but early enough for founding team members to see generational outcomes from equity.
Product that works: Customers see immediate ROI. Enterprise deals close fast.
Mostly importantly, join for the team. We're A+ players who live our values:
Own the outcome: From first idea to customer impact, see it through. No hand-offs, no excuses.
Real problems only: Find energy in work that actually matters, not in building features that sound cool but solve nothing.
Intellectual honesty: Admit what isn't known, ask uncomfortable questions, and challenge assumptions without fear.
Clarity through chaos: Thrive in 0-to-1, high-intensity environments. Move fast but think clearly, turn confusion into direction, ship quality under pressure.
Empathy above all: Obsess over customer problems and think deeply about user needs before making any decision.