Founding Customer Success Manager
Attention
About Attention
Launched in 2023, Attention is the leading AI platform for sales teams to harness the power of their call data. Our AI-powered sales assistant provides real-time coaching, automatically populates business systems with critical deal data, and drives deep, structured analytics on unstructured call data.
Attention accelerates sales cycles, enhances rep productivity, and accelerates onboarding at leading companies like Crunchbase, BambooHR, Aircall, and Metaplane.
We’re post product-market-fit, having gone from 0-$2m ARR in 15 months, and are now on our journey to scale from $2m to $10m in ARR.
About the Role
Attention is in a critical phase of growth. We are hiring our first CSM to help us super-serve our growing customer base.
You’ll be working directly with the founders, our engineers, our growth and sales team to create the Customer Success function from scratch, leveraging a mix of best practices and first principles in an AI-native world. This founding role is the fastest accelerator from being an individual contributor to running the function at one of NYC’s fastest-growing startups.
What You’ll Do
Build the Customer Success Function: Develop and implement customer success strategies, processes, and workflows from the ground up in collaboration with the founders, engineers, growth and sales.
Customer Onboarding: Work closely with our teams to improve and streamline our onboarding processes.
Workflow Automation: Utilize workflow tools to create efficient workflows that enhance customer experience and operational efficiency.
Client Relationship Management: Foster strong relationships with key clients, ensuring their success and satisfaction with our products and services.
Feedback Loop: Gather and analyze customer feedback to inform product development and improvement initiatives.
Cross-Functional Collaboration: Act as a bridge between Product, Growth, Engineering, and Sales teams to ensure seamless communication and execution of customer success initiatives.
Data-Driven Insights: Conduct analyses on customer data and KPIs to identify trends, areas for improvement, and opportunities for growth.
What You’ll Need
Experience: Minimum 3 years in customer success, account management, or a related role at a fast-growing startup or technology company.
Emotional Intelligence: High EQ with excellent interpersonal and communication skills to effectively manage client relationships and collaborate with internal teams.
Workflow Automation Skills: Proficient with automation tools like Zapier, Make, n8n, or Clay. Coding skills are a nice-to-have.
Analytical Ability: Exceptional ability to extract key insights from both quantitative and qualitative data to inform strategic decisions.
Structured Thinking: Ability to distill complex concepts and communicate them clearly to various audiences.
Execution Mentality: Strong problem-solving skills with the ability to drive solutions to completion autonomously.
Team-First Attitude: Collaborative mindset with the ability to influence others across all levels and functions within the organization.
Adaptability: Comfortable working in a high-growth, constantly changing environment with passion and enthusiasm.
Technical Proficiency: Demonstrated expertise with Excel and PowerPoint for data analysis and presentations.
Nice to Haves
Command of SQL, Salesforce, and other business systems and tools, or a willingness to learn
Experience building programmatic workflows through code or low-code tools
Experience in high-growth startups and/or high-growth technology companies
Benefits
Competitive salary and equity-based compensation
Employer-paid health insurance
Ability to define your own success
Continuous learning and new challenges to master