Technical Support Engineer (AI, RPA, JS/TS)
Software Engineering, IT, Data Science, Customer Service · Contractor
Peru
Posted on Jul 23, 2026
About ElectroNeek
ElectroNeek is the intelligent automation platform where autonomous AI agents, RPA bots, and people work as one digital workforce. Y Combinator backed (W20), trusted by Xerox, Ricoh, Sage, and 7-Eleven, with 1M+ workflow runs per month across 350+ integrations - SOC 2, GDPR, and HIPAA compliance following.
We're at the most exciting moment in our 7-year history. We've moved automation from scripted bots to truly autonomous AI agents that plan, decide, and collaborate - and it's already live in production!
We work with both direct customers and partners across a wide range of industries, helping them adopt and expand automation initiatives.
About The Role
The Technical Support Engineer is a hybrid position that combines product support with hands-on software development. It is a strong fit for a developer who enjoys being close to customers and wants their code to solve real-world problems. You will spend most of your time coding - resolving bugs (both customer-reported and internally found) and shipping new features alongside the engineering team - and part of your time handling customer tickets, reproducing issues, and converting recurring problems into permanent product improvements.
We work AI-first: the team uses AI tools such as Claude Code every day to write, review and debug code faster, and we expect you to do the same.
Responsibilities
Support
ElectroNeek is the intelligent automation platform where autonomous AI agents, RPA bots, and people work as one digital workforce. Y Combinator backed (W20), trusted by Xerox, Ricoh, Sage, and 7-Eleven, with 1M+ workflow runs per month across 350+ integrations - SOC 2, GDPR, and HIPAA compliance following.
We're at the most exciting moment in our 7-year history. We've moved automation from scripted bots to truly autonomous AI agents that plan, decide, and collaborate - and it's already live in production!
We work with both direct customers and partners across a wide range of industries, helping them adopt and expand automation initiatives.
About The Role
The Technical Support Engineer is a hybrid position that combines product support with hands-on software development. It is a strong fit for a developer who enjoys being close to customers and wants their code to solve real-world problems. You will spend most of your time coding - resolving bugs (both customer-reported and internally found) and shipping new features alongside the engineering team - and part of your time handling customer tickets, reproducing issues, and converting recurring problems into permanent product improvements.
We work AI-first: the team uses AI tools such as Claude Code every day to write, review and debug code faster, and we expect you to do the same.
Responsibilities
Support
- Handle incoming customer tickets (L1/L2) via email and Zoom; troubleshoot issues and manage escalations to Product/R&D.
- Investigate technical problems in customer environments: installations, permissions, performance, and logs.
- Write clear public responses to customers and document known issues and workarounds.
- Analyze support processes and find possibilities for automation and improvement.
- Own L3 (engineering-level) resolution of escalated defects: root-cause them in the codebase and ship the fix, rather than handing them off.
- Reproduce reported bugs, root-cause them, and turn recurring support issues into permanent product fixes.
- Contribute to feature development and product improvements together with the engineering team.
- Assist with customer implementation and delivery work when needed.
- Participate in code reviews and maintain technical documentation.
- Act as a bridge between customers and the product/engineering team.
- Proactively surface improvements from support interactions and advocate for fixes that reduce ticket volume.
- Support or customer-facing experience 2+ years.
- Commercial software development experience in JavaScript/TypeScript (2-3 years hands-on, used at work).
- Strong debugging and troubleshooting skills: reading logs, errors and stack traces, and diagnosing environment issues.
- Working knowledge of APIs, SQL basics, HTML, and system administration fundamentals.
- Actively using AI coding assistants (e.g. Claude Code) as part of daily development and troubleshooting.
- C1-C2 English level, written and spoken.
- Experience with RPA, business process automation and document processing, or no-code platforms is a plus.
- A computer science degree is a plus.
- Product- and customer-driven mindset: treats support as a source of product improvement, not just ticket-closing.
- Strong written communication - able to write clear, professional public ticket answers.
- AI-first mindset: uses AI to work faster, while reviewing and validating its output critically rather than trusting it blindly.
- Ownership, proactivity and self-motivation in a fully remote team.
- Comfortable context-switching between deep coding work and incoming tickets, and prioritizing between them.
- Eager to learn new technologies; thrives in a fast-paced startup culture.
- Fully remote position.
- Full-time Mon-Fri 10 AM - 7 PM EST.
- Competitive compensation paid in USD.
- Independent consultant contract for non-US citizens, aimed at long-term collaboration.
- Paid Time Off.
- Modern AI-first stack. You will use the best tools available, including Claude, to do your best work.