About Innerwell

At Innerwell, we’re pioneering a transformative approach to mental health care by blending modern medicine, data-driven care, and innovative therapies to help patients unlock a future of greater well-being. Our mission is to make mental health care more accessible, comfortable, and impactful—so more people can experience meaningful change.

About the Role

We are seeking a Product Manager, Patient Experience to lead initiatives that enhance patient engagement and experience. In this role, you will work cross-functionally with our Growth, Product, and Clinical teams to create meaningful and seamless experiences that empower patients to achieve better mental health outcomes throughout their journey with Innerwell.

Key Responsibilities

• Understand the patient journey end-to-end, and identify areas where we can improve the patient experience to drive patient activation and retention goals that support Growth
• Partner with the Clinical team to drive efforts to enhance patient outcomes, including increasing patient engagement with clinical measurement tools and digital interventions
• Design communications and tools that encourage patients to engage with their care teams at intervals that best align with their individualized treatment plans.
• Collaborate with the Product team to identify, design, and promote features that simplify access to care and improve patient outcomes.
• Own our multi-channel patient communications strategy, collaborating with the CRM Manager to optimize email, SMS, and in-app message campaigns throughout the patient journey

What You Bring

• You must have at least 1 year of experience in patient engagement, customer experience, or a similar role within healthcare or digital health.
• Strong project management skills with the ability to lead cross-functional initiatives.
• Excellent communication skills with a focus on empathy, patient-first language, and outcome-driven care.
• Analytical mindset, with the ability to measure the impact of engagement strategies on patient outcomes and adapt accordingly.
• Familiarity with patient portals, digital health tools, CRM software, lifecycle communications, and A/B testing is a plus.
• A passion for improving mental health care and helping patients achieve life-changing results.

What We Offer

• Competitive salary, plus equity and benefits.
• Fully hybrid workplace
• A comprehensive benefits package, including healthcare, mental health support, 401(k) plans, and unlimited vacation.
• The opportunity to lead patient experience efforts at a pioneering mental health company, shaping how we make a difference in the lives of our patients.