About Innerwell

Innerwell is a pioneering mental health care provider offering psychiatry, therapy, and medicine-assisted treatment—all covered by insurance and supported by a personalized technology platform. Our mission is to deliver compassionate, evidence-based care that helps people thrive.

Position Overview

We are seeking a Certified Medical Assistant (CMA) to join our team on a part-time basis. This is a remote position supporting our clinicians with patient safety workflows, medication coordination, and clinical documentation. The ideal candidate is proactive, detail-oriented, and experienced in behavioral health settings.

You will play a critical role in ensuring patient safety, supporting medication workflows, and helping our providers focus on delivering excellent care.

Key Responsibilities

Patient Safety & Clinical Support:

- Monitor patient charts and forms for safety concerns or incomplete documentation

- Flag urgent or high-risk information (e.g. side effects, suicidality, allergies) for clinician review

- Help implement and maintain workflows for safety screening and clinical follow-up

- Track completion of required assessments (PHQ-9, GAD-7, etc.)

Medication Coordination:

- Assist with prescription verifications, refill requests, and pharmacy coordination

- Ensure accurate medication records in the EMR

- Follow up on lab work or documentation needed for controlled substance prescribing

- Communicate with patients and pharmacies to resolve prescription-related issues

Administrative & Communication Support:

- Conduct patient outreach (e.g., appointment prep, form completion, follow-ups)

- Maintain accurate, timely documentation in the electronic medical record (EMR)

- Support coordination between therapists, prescribers, and care team members

- Protect patient privacy and ensure HIPAA compliance at all times

Qualifications

- Certified Medical Assistant (CMA) credential from an accredited program

- 2+ years of experience in a behavioral health or medical setting

- Familiarity with psychiatric medications, safety protocols, and EHR documentation

- Excellent communication skills and sound clinical judgment

- Highly organized, with strong attention to detail and follow-through

- Comfortable with remote work, digital tools, and multitasking in a fast-paced environment

- Availability during East Coast business hours is required

Compensation

$20 to $30 per hour, commensurate with experience and qualifications