About Innerwell (helloinnerwell.com)

At Innerwell, we’re pioneering a transformative approach to mental health care by blending modern medicine, data-driven care, and innovative therapies to help patients unlock a future of greater well-being. Our mission is to make mental health care more accessible, comfortable, and impactful—so more people can experience meaningful change.

About the Role

Innerwell is looking for a driven and experienced Senior Credentialing Specialist to remotely manage our payer credentialing process. You'll lead the end-to-end credentialing process, ensuring our U.S.-based mental health providers are enrolled quickly and accurately with insurance payers. You’ll help shape processes, systems, and best practices to scale effectively as Innerwell rapidly expands. This role is ideal if you’re ambitious, analytical, and eager to grow into a leadership position. You’ll work closely with a seasoned team of startup builders, leveraging your expertise to directly impact patient access and Innerwell’s growth trajectory.

Key Responsibilities

• Own the Credentialing Process: Handle provider enrollment comprehensively, including initial credentialing, payer enrollment, re-credentialing, and ongoing provider monitoring.

• Maintain SLAs: Proactively manage credentialing timelines and deadlines, ensuring adherence to internal and external service-level agreements.

• Proactive Communication: Regularly engage with payers through calls or emails to swiftly resolve enrollment issues and keep processes moving.

• Provider Profile Management: Utilize platforms such as CAQH, Availity, Airtable, and Verifiable to maintain accurate, updated provider data.

• Cross-Functional Collaboration: Work closely with internal and external stakeholders across various time zones to enhance credentialing coordination.

You'd Be a Great Fit If:

• Credentialing Expertise: Minimum of 2 years’ experience managing U.S. payer credentialing, ideally within a digital health startup.

• Tech-Savvy: Extensive experience with credentialing platforms, and comfortable using tools such as, Slack, Airtable, and Sheets.

• Effective Remote Communicator: Clear, proactive communicator who thrives in a remote, collaborative work environment.

• Organized & Analytical: Naturally detail-oriented with excellent project management skills; consistently meets deadlines without missing details.

• Ambitious with a Growth Mindset: Aspires to leadership, with interest in eventually managing and mentoring a credentialing team.