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Software Engineer II - Site Reliability Engineer



Software Engineering
United States · Remote
Posted on Tuesday, January 23, 2024

Iterable is the top rated AI-powered customer communication platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and have held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

One of our explicit goals as a company is to cultivate a uniquely fun and growth-oriented culture. Our team of talented Engineers and thinkers is small, lean, empathetic, and balanced. As a Site Reliability Engineer (SRE), Platform Engineering, you will play a crucial role in developing our platform systems, collaborating with a dynamic team that leverages technologies like ArgoCD and Rollouts to enhance the developer experience and streamline code deployment. Your focus will extend to crafting robust features that facilitate the delivery of billions personalized messages globally each year. Your close collaboration with the development teams will involve not only enhancing existing tools but also participating in architecting new ways to empower developers through building intuitive interfaces for crafting and deploying services on our platform.

One of our core values is Growth Mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

  • Are aligned with our core values of Balance, Humility, Growth Mindset, and Trust
  • Are motivated to work in a highly remote/distributed but collaborative environment (Iterable has offices in San Francisco, Denver, and New York, but the vast majority of Engineering has chosen to work remotely)

The Ideal Candidate Will Be/Have:

  • Have 2+ years of previous software or infrastructure engineering work experience
  • A willingness to participate in an oncall rotation.
  • Have a desire to be a part of developing highly valued platform features, focusing on operational excellence, and be willing to learn new technologies
  • Demonstrated proficiency with public cloud providers such as AWS, GCP, or Azure.
  • Practical experience working with containerization technologies such as Kubernetes and Docker.
  • Production experience with Terraform
  • Experience in automation using languages such as Python, Go, or similar are a key requirement
  • Knowledge of DevOps and CI/CD tools.
  • Bachelor’s in computer science or Engineering or equivalent experience.
  • Passion for learning and always improving yourself and the team around you

You might work with:

  • Work across our tech stack of AWS services, Kubernetes, Salt, Nginx
  • Containerizing various services for deployment and packaging
  • Improving our continuous integration and monitoring systems at scale
  • Evaluating new solutions to simplify and modernize our stack

Bonus Points

  • Operational knowledge of Argo, GitOps, Helm charts, or similar deployment orchestration tool
  • Experience with platform engineering technologies like Crossplane or Backstage
  • Interest in Service Mesh and/or Kube-native Ingress solutions
  • Experience with logging and monitoring tools such as Loki, Datadog, ELK

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance
  • Monthly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $113,000 - $175-000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.