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Senior UX Researcher

Iterable

Iterable

Design
Lisbon, Portugal · Remote
Posted on Monday, June 17, 2024

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As our second UX research hire, you'll have the opportunity to make a huge impact on both the product and the organization. Your efforts will drive product strategy and execution forward, informing our product delivery, company vision, and long-term roadmaps.

While you may execute research related to any stage of the product development lifecycle, your initial main focus will be on high impact, generative research projects to provide the strategic inputs our designers and product managers need to deliver the best possible experiences. You may also work across several product areas to start, but the longer-term goal is for you to develop deep product expertise in one to two areas and serve as an embedded researcher.

You'll also contribute to the development & management of budding research operations, thus empowering PMs & designers to more easily & effectively execute on their research needs; we expect your time will be split roughly 70/30 on research projects vs. ops support.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

You’ll get to:

  • Take ownership of & drive research priorities for one to two product areas, from generative research to formative and evaluative research
  • Have deep conversations with our customers, develop meaningful connections, and share your learnings with the product team to build empathy and understanding
  • Keep stakeholders informed ongoing research efforts, and continuously share your findings with the broader product team
  • Provide guidance for our product designers and product managers to help them understand the best practices of formative & evaluative research
  • Partner & build relationships with other disciplines—Product Operations, Customer Success, Support, Marketing, Technical Writing—to drive value across the organization.
  • Contribute to rolling out & managing research operations, including driving education and adoption around new initiatives (including recruiting & research panel processes and a centralized research analysis & repository tool)

We are looking for people who have:

  • Exposure to a wide range of qualitative research methodologies, with a strong understanding of industry best practices
  • Creativity and pragmatism in balancing rigor and scrappiness to derive meaningful, significant insights
  • Exceptional written and verbal communication skills to clearly and confidently convey research findings to a variety of audiences
  • Passion for learning and always improving yourself and the team around you

Bonus Points:

  • Experience with mixed methods research
  • Experience in a fast-paced startup environment
  • Experience with marketing, email, push or SMS software
  • Experience working with large-scale software platform
  • Experience working with a B2B SaaS company, designing and building tools that help people be better at their jobs

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

Perks & Benefits:

  • Competitive salaries & meaningful equity
  • Medical Insurance
  • Life/Risk Assurance
  • Meal Allowance: 8.55€ per day
  • Balance Days (additional paid holidays)
  • Paid Annual Leave (22 days)
  • Public Holidays (13 days)
  • Paid Sabbatical
  • Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.