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Product Manager, Channels (SMS/Device Messaging)

Iterable

Iterable

Product
United States · Remote
Posted on Saturday, June 22, 2024

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

About the role/team:

As part of our Product Team, you will work closely and cross-functionally with leaders across the company and some of the biggest and well-known brands in the world to take our world-class messaging products to the next level. One of our product’s superpowers is the scale at which it operates, allowing customers to interact with billions of consumers at high performance.

As a Product Manager, you will have ownership over a broad product portfolio and associated roadmap, delivering delightful and creative Channel experiences to our customers. This PM role has an SMS and Instant Messaging focus but will touch on other areas of strategic ownership. As a PM, you will dive deep, become an expert, and drive our SMS, Social Messaging and Push notification roadmaps forward. You will oversee product development for existing channels, branch into new channels, and develop cross-channel features. This is an essential role with the need for a PM to be versed in the SMS messaging landscape, and a strong collaborator who can partner with cross-functional teams to deliver market-leading mobile messaging products. The Product Team works closely with our Design and Engineering Teams and lives by user empathy daily. You will work with our internal teams and directly with our customers to help determine and prioritize product features that have a high impact on Iterable's business.


You understand SMS technologies, have an understanding of delivery and compliance, are passionate about user experience and how customers work within our product. You are passionate about helping companies, both Iterable and our customers, grow. In this role, you’ll report to the Group Product Manager, Channels.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply. We value applicants for the skills they bring beyond a job description.

In this role you'll get to:

  • Contribute to the success of our channels and help us grow and expand channels
  • Be the internal "voice of the customer"
  • Work with Customer Success, Engineering, Marketing, Sales, Delivery, Security and other PMs to ship products
  • Understand customer personas and use cases to establish product requirements and roll out new features and enhancements
  • Build use cases and determine product requirements to roll out new features and enhancements
  • Provide ongoing documentation of customer demands and product functionality
  • Research industry trends to identify new product features and opportunities

We are looking for people who have:

  • Experience as a Product Manager focused on SMS messaging
  • Experience delivering products at a B2B SaaS company
  • Experience and understanding of the landscape for compliance in SMS
  • Strategic thinking and ability to prioritize high-impact features.
  • Excellent communication skills
  • Delivered intuitive UI experiences
  • Experience working with agile Engineering teams and tools like Jira
  • Experience with user testing and data analysis
  • Experience driving decisions based on business and technical data
  • Experience working in a shifting environment
  • Excellent collaboration skills with cross-functional teams, including Engineering, Design, and Customer Success, and internal SMEs

Bonus points:

  • Experience with RCS, WhatsApp, Push Notifications, and other Social Channels
  • Familiarity with user growth and engagement strategies
  • Experience using data analysis tools (e.g. SQL, Excel, Looker) to bring insights
  • Prior work experience in B2B and B2C markets
  • Prior work or familiarity with the development of mobile or web applications.

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance
  • Monthly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $107,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.