Senior Software Engineer - Infrastructure
Iterable
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make an impact:
Engineering at Iterable is responsible for the core platform used by our growing customer base. Making this platform easy to use and attractive for non-technical users is extremely important. Our Engineering team works closely with Product, Design, Infrastructure, and SRE to bring next-generation marketing solutions to our massively-scalable platform. We believe in building an Engineering culture guided by our company values which you can learn more about here.
One of our core values is Growth Mindset and Iterable is a company where everyone can continuously learn. If this is an idea that excites you, please do apply as we value applicants for the skills they bring beyond a job description
How you will make a difference:
As a Senior Software Engineer working on the User Data Infrastructure team at Iterable,
- You will design and develop software for a highly scalable and reliable multi-tenant system.
- Architect and develop solutions to scale a complex platform that reaches millions of users
- Improve Engineering processes, tooling, and operational efficiency of our systems
- Interact with Product Management and Solution architects in designing new features
- Watch the industry trends and ideate projects to add value to our customer offerings
We are looking for people who have :
- Relevant industry experience building production - ready, scalable infrastructure
- Experience with highly available, scalable and resilient clusters over Kubernetes
- Proficiency in infrastructure as code tools including Terraform, Salt, Helm charts
- Experience with NoSQL and SQL databases
- Experience with observability tools such as DataDog, Prometheus, Grafana, Splunk and ELK stack
- Strong communication and collaboration skills - ability to facilitate discussions within your team and cross-functionally
- Passion for learning -- always improving yourself and the team around you
- Knowledge of security best practices in cloud environments.
- Ability to troubleshoot complex problems in a self-directed manner
- Take pride in building and operating scalable, reliable, secure systems
Our Technology Stack:
- Programming Language: Python, Bash
- Databases: Elasticsearch, Postgres, Redis, CockroachDB
- Infrastructure: Kafka, AWS, Pulsar
- Other Relevant Technologies: Docker / Kubernetes, Salt, Terraform, ArgoCD
Bonus Points
- Experience working with large code base
- Experience with functional programming and Scala, Java or Golang
- Experience with microservices architecture and service mesh technologies
- Experience creating custom Kubernetes CRDs
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is 133,500 - 206,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.