Customer Trust, Lead
Iterable
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make a difference:
Lead Security Compliance Analyst - Customer Trust are motivated team players who ultimately drive positive change in how our company engages with customers on a security level. This critical role directly impacts revenue by ensuring that customers and prospects are getting the information on Iterable’s security posture they need as well as working with Legal to ensure it is appropriately reflected in their contracts. They partner with various stakeholders to achieve the common goal of ensuring Iterable is able to meet our customers requirements for a secure organization. You’ll report directly to our Security, Privacy, and Trust Manager.
We're looking to expand our small but growing organization with teammates who are intellectually curious and willing to embrace challenges, all while keeping our company values of Humility, Trust, Growth Mindset, and Balance top of mind.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.
You’ll get to:
- Lead and manage the Customer Trust program, ultimately ensuring our customers and prospects have the materials and answers they need to make informed decisions about Iterable’s security posture
- Problem-solve, devise solutions, and present actionable improvements in how security engages with both our external customers, prospects and internal stakeholders
- Join customer and prospect calls to assist the sales team when speaking about Iterable’s security and compliance posture
- Build and manage cross functional processes between Sales, Customer Success, Privacy, Legal and our Security teams to better assist our customers and prospects
- Project manage cross-functional Trust efforts, including training and Sales enablement
- Manage or produce security and privacy collateral to assist our Sales and Customer Support teams in their discussions with customers and prospects on security related matters.
- Manage RFPs that require a heavy security focus
- Review security terms and conditions on both customer and vendor contracts to ensure our commitments and security practices align
- Manage incoming compliance questions via our compliance alias for all security and privacy related inquiries
- Provide backup and assistance during across GRC functions as needed
- Assist when necessary with compliance activities such as compliance risk assessments and compliance reports
- Ability and willingness to crosstrain across multiple functions (vendor risk management and privacy operations) to provide backup to the team
We are looking for people who have:
- Prior experience partnering with Engineering, Legal, Customer Success and Sales organizations
- Customer service mindset
- Working knowledge of industry standard compliance frameworks (ISO, NIST, PCI, SOC2, etc)
- Working knowledge of risk assessment fundamentals (impact analysis, residual risk analysis, mitigation strategies, etc)
- Experience reviewing contracts and dealing with RFPs
- Prior exposure and technical aptitude for understanding application and infrastructure vulnerabilities; especially in cloud environments.
- Experience assessing and speaking to compliance and security risks with customers
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $129,500 - $200,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.