ABOUT JACKPOT
At Jackpot, our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment.

Internally, we’ve fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry.

THE ROLE
We’re seeking a proactive, detail-oriented Central Operations Specialist to support day-to-day operations across data management, infrastructure support, product troubleshooting, and quality control.

This role offers hands-on experience working closely with operations, product, and cross-functional teams to ensure systems and fulfillment operations run smoothly, workflows are efficient, and processes are scalable. You’ll have clear ownership of key operational tasks and the opportunity to make a tangible impact across the organization.

Part-Time Schedule: Flexible scheduling based on business needs. However, weekend availability is a requirement. Candidates must be based in Arkansas, Arizona, Colorado, Massachusetts, or Ohio.

WHAT YOU'LL DO

Operation Support

• Monitor systems, dashboards, and operational workflows; resolve routine issues and escalate complex ones.
• Assist with hardware, PCs, and application troubleshooting.
• Maintain accurate documentation of recurring issues to support product and engineering improvements.
• Review large datasets for accuracy, completeness, and consistency.
• Identify anomalies, flag inconsistencies, and escalate as needed.
• Contribute to process improvements to increase operational efficiency.
• Support product testing, provide actionable feedback, and help ensure quality standards for customer orders and services.
• Help operational teams understand SOPs and implement system best practices.

WHAT WE’RE LOOKING FOR

• Experience: 2+ years in data analysis, technical support, operations, or quality control.
• Technical Skills: Proficient in Excel; familiarity with Tableau dashboards and basic SQL is a plus.
• Problem-Solving: Strong troubleshooting and root cause analysis skills.
• Attention to Detail: Able to review complex datasets and identify patterns or anomalies.
• Technical Curiosity: Basic understanding of hardware, systems, or data environments; comfortable learning new tools quickly.
• Communication: Clear written and verbal communication skills; able to explain technical issues to non-technical teams.

WHAT'S IN IT FOR YOU?

• Hourly Pay Rate: $19-$22/hour for candidates based in Arkansas and Ohio. $21-$24/hour for candidates based in Arizona, Colorado, or Massachusetts.
• 401(k)
• Paid Time Off
• A values-driven team culture built through intentional hiring, fostering collaboration and alignment.

Jackpot is an Equal Opportunity Employer committed to providing a safe and inclusive workplace free from discrimination and harassment. We foster a diverse environment where all employees can thrive, feel valued, and contribute to making a positive impact together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law.

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