About CloudBees

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit www.cloudbees.com and follow us on Twitter, LinkedIn, and Facebook.

What we look for

We're looking for a strategic and user-obsessed Growth Experience Manager to lead our Technical Writing team and PLG motion. Reporting to the VP of Product, you will drive cohesive, high-impact product experiences that fuel user activation, retention, and expansion across our SaaS platform. You’ll collaborate cross-functionally with Product, Engineering, AI Team, Marketing, and Customer Success to identify growth levers and translate them into intuitive, compelling experiences that convert.

Key Responsibilities

• Define and execute a product led strategy that aligns with growth objectives, including onboarding, activation, and in-product guidance.
• Integrate AI to transform content experiences. You’ll partner with our AI platform team to apply generative AI to the authoring, delivery, and user experience of content – reimagining everything from documentation search to intelligent assistance.
• Partner with Product Managers, Engineers, UX/UI and GTM team to deliver an impactful product led experience.
• Oversee creation and continuous refinement of onboarding flows, help content, tooltips, and other embedded documentation to reduce user confusion and support adoption.
• Foster a culture of user empathy, creativity, and continuous learning within the team.

Qualifications

• 5+ years of experience in product design, content strategy, growth product management, or related fields, with at least 2+ years managing product managers, product designers, and/or writers.
• Demonstrated experience in growth-focused roles.
• Strong understanding of user-centered design principles, design systems, and experimentation frameworks (e.g. A/B testing).
• Proven ability to work cross-functionally and drive alignment across product, engineering, and marketing teams.
• Experience with modern product design and documentation tools (e.g., Figma, Adobe XD, Contentful, GitBook).
• Excellent communication, collaboration, and leadership skills.
• Bonus: Experience working in PLG (Product-Led Growth) or self-serve product models.