Enterprise Customer Success Manager

Hi, I’m Neil McLean, co-founder, and CEO at Navattic.

We’ve been extremely fortunate to see strong market interest in Navattic. In 2023 alone, we’ve exceeded quota every quarter, grown to hundreds of customers and partnered with top names in the SaaS space including Dropbox, Ramp, Drift and Autodesk.

To support this growing customer base, we’re looking for an enterprise customer success manager to onboard and build ongoing relationships with strategic accounts. As part of the role, you’ll work closely with our Head of Customer Success, Alisa.

This is a full-time, paid position. We're a remote-first team but around half of the team is based in NYC, where we routinely WeWork in-person. Either option is totally acceptable! We also hold semi-annual offsites in fun locations like Palm Springs.

What we're building

At Navattic, we’re on a mission to enable all teams to achieve product-led growth. In the consumer world, it’s the expectation that you can try out services and software before buying. This is not the case in the B2B world and we’re on a mission to enable all teams to create “try before you buy” experiences.

Using Navattic’s no-code platform, teams can instantly create interactive product demos. This enables customers to share controlled, guided versions of their product with end-users, without requiring a login.

Below are a few interactive demo examples:
Dooly

Ramp

Drift

Interactive Demo of Navattic, Built on Navattic

Traction & Customer Feedback

Since launching in 2020, we’ve grown to hundreds of customers. Customers love Navattic; we have a large library of amazing customer calls and quotes.

We’re backed by great investors, including Y Combinator, 645 Ventures, Canvas Ventures, and a variety of strategic angels. In today’s macro climate, long-term thinking and thoughtful fundraising are more important than ever. We’re excited to see our longstanding focus on these core business fundamentals pay off - today we’re operating with extensive runway.

About this role

In this role, you’ll lead end-to-end customer success efforts for an enterprise book of business. As the face of Navattic for our customers, this is an essential role! You’ll lead onboarding sessions, coach customers on best practices for a variety of use cases, and work closely with our internal team to continue bettering our customer success operations.

Key Responsibilities:

• Lead onboardings end-to-end to support customers with their initial demo launches

• Manage enterprise customer relationships across a variety of industries

• Lead quarterly business reviews and advocacy efforts with strategic customers

• Collaborate internally on process improvements and enablement resources

Your First Month at Navattic

We aim to provide an exceptional onboarding experience for every new hire. At Navattic, we prioritize building your understanding in the product as well as positive relationships with your colleagues. We’ll provide product trainings to ensure you are a true product expert and ultimately want you feel set up for success in your role. You’ll work closely with Alisa to get up to speed; she’ll guide you through your first tasks and you’ll jump on customer calls together. Soon after this, we’ll start sending new customers your way!

Interview Process

At Navattic, our team and interview process want to help you show your best self. Our interview process is as follows

1. 30-minute introduction call with Neil

2. Meeting with our Head of CS, Alisa

3. Customer success task & mock business review

4. Meeting with the Navattic leadership team

Benefits

• Competitive salary and early-stage equity

• Bi-annual offsites (last fall we went to Palm Springs!)

• WeWork All-Access Passes (we have a satellite hub in NYC)

• Top-notch health insurance for you and your dependents

• Work fully remote

Navattic’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I hope that excites you enough to apply.

Remote restrictions

• Must be a resident of United States