About RentSpree

RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike.

With over 3 million users, partnerships with 300+ leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers.

RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle’s Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we’re looking for talented problem-solvers to contribute meaningful impact as we scale.

Trust & Safety Specialist - Remote from Los Angeles or Seattle metro areas

At RentSpree, we believe that safety and transparency are our top priorities, and our Trust & Safety Specialist plays a critical role in protecting RentSpree’s platform and ensuring accurate, trustworthy experiences for our customers. This role is responsible for reviewing customer accounts and payment activity across multiple products to identify potential fraud, monitoring transaction trends, and strengthening fraud-prevention measures.

In this role, you will manage billing-related customer interactions, including rent payments, refunds, disputes, chargebacks, and collections, while proactively following up on accounts with outstanding balances. You will develop and maintain standard operating procedures, build effective account follow-up workflows, and ensure data accuracy across internal systems and reporting tools.

Working closely with Finance, Product, and Support teams, the Trust & Safety Specialist will track performance against OKRs, provide actionable insights to leadership, and contribute to continuous improvements in billing operations, customer trust, and platform safety.

This role is a remote, full-time role based in Los Angeles or Seattle metros only. This role will align with PST hours, with occasional company-wide evening meetings.

What You'll Do

• Review customer accounts across multiple RentSpree products to identify, investigate, and mitigate potential fraud risks.
• Monitor payment transactions and analyze data to detect potential fraud threats and emerging risk patterns.
• Enhance and maintain fraud-prevention measures, including ongoing optimization of Stripe Radar rules and workflows.
• Develop, write, review, and continuously update standard operating procedures (SOPs related to billing, fraud prevention, and account safety.)
• Communicate directly with customers via phone and email regarding their accounts, including rent payments, refunds, disputes, chargebacks, and collections, ensuring clear and professional resolution.
• Follow up on accounts with outstanding balances and create structured workflows for consistent account outreach and resolution.
• Track payments, document follow-ups, and ensure accurate account status updates across systems.
• Maintain and update billing and fraud-related data in spreadsheets and internal tools; provide regular insights and updates to executive leadership and the finance team.
• Review team and individual OKRs and consistently meet or exceed established performance metrics.
• Collaborate cross-functionally with Finance, Product, and Support teams to improve billing accuracy, customer trust, and platform safety.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional tasks, projects and team support as needed.

Skills You Bring

• 2+ years of experience in billing operations, payments, finance operations, trust & safety, fraud prevention, or a related role in a SaaS or fintech environment.
• Hands-on experience reviewing payment transactions and customer accounts to identify, investigate, and mitigate fraud risks.
• Working knowledge of payment processors and fraud-prevention tools, including Stripe (required); experience with Stripe Radar strongly preferred.
• Experience managing customer billing inquiries, including rent payments, refunds, disputes, chargebacks, and collections, with a strong focus on accuracy and professionalism.
• Proficiency using CRM and customer support platforms such as HubSpot to track accounts, document workflows, and manage customer communications.
• Strong analytical skills with the ability to review trends, interpret data, and identify potential fraud or billing anomalies.
• Experience creating, documenting, and maintaining standard operating procedures (SOPs) for billing, fraud prevention, or operational workflows.
• Comfort working with spreadsheets (Google Sheets or Excel) to maintain data accuracy, track payments, and prepare reporting for finance teams and executive stakeholders.
• Proven ability to follow up on outstanding balances and manage structured account outreach workflows effectively.
• Ability to meet or exceed defined OKRs and performance metrics in a deadline-driven environment.
• Strong written and verbal communication skills, with the ability to speak directly and confidently with customers regarding sensitive financial matters.
• High attention to detail, sound judgment, and the ability to handle confidential financial and customer data responsibly.
• Experience collaborating cross-functionally with Finance, Product, Support, and Operations teams.
• Advanced Google Sheet and Microsoft excel skills.

Qualities You Practice

These encompass our guiding principles and startup culture competencies:

• Take full ownership and accountability: Drives projects from idea to execution, with pride, urgency, and a “do what it takes” mentality.
• Collaborate with clarity, candor, and respect: Communicate openly and courageously, offer and receive feedback well, and build trust through transparency and reliable partnership.
• Strive for excellence while staying humble: Driven with a bias for action, hold a high bar, think critically, and continuously look to improve.
• Bring a versatile, proactive mindset: Adapt to evolving needs, anticipate challenges, take initiative, be resourceful, and embrace opportunities to achieve high quality results.
• Innovate and learn fast: Experiment, learn from failure, and seek opportunities to introduce new methods or diverse ways of achieving results.
• Engage in healthy debate and commit as a team: Contribute ideas, challenge constructively, and align quickly for decisive action.
• AI is a core skill: Equip yourself to use AI in your daily workflow, boosting productivity, accelerating RentSpree’s growth, and building future-ready career skills in a world where AI literacy is essential.

Why Join Us? Our Award-Winning Benefits & Culture

As a fast-growing startup, our culture is built on collaboration, curiosity, and the drive to build something meaningful together. From most comprehensive benefits starting on day one to an environment built on trust, respect, and belonging, we make sure our team feels supported every step of the way. Here’s what we offer:

• Compensation: $31.25 per hour (full-time employment)
• Equity Options: Share in the value we’re creating—your work makes a real impact.
• Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win.
• Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities.
• Health Coverage: Comprehensive employee + dependent medical, dental, and vision insurance, as well as HSA/FSA options. Plus, enjoy additional health perks like access to Headspace Care+, gym membership discounts, and much more — because your well-being matters, inside and out.
• Plan for your future: Life, disability, and Simple IRA retirement plan with company match to support your future.
• Flexible Vacation Policy: We trust you to take the time you need to rest and recharge.
• Holidays: Enjoy 12 holidays throughout the year, as a part of our commitment to honoring culture, history, and time to recharge.
• Events: We make time to connect and celebrate through reimbursable weekly team lunches, game nights, events, and more, both in-person and remotely.
• Recognition Programs: Team members can recognize their peers with Sprees, which are redeemable for gift cards and/or donations to an organization of your choice, or nominate a colleague for a S.P.R.E.E. Award to spotlight above-and-beyond contributions, which may be rewarded with a spot bonus. Our Work Anniversary Program also honors employee milestones with personalized tokens of appreciation!
• Business Expense Allowance & Internet Reimbursement: Get the tools and support you need to do your best work.
• Parental Leave & Fertility Support: Inclusive benefits to support you and your family, wherever you are in life.
• Legal & tax benefits: We offer group legal benefits and tax support through RocketLawyer.
• Seattle HQ: If you’ll be working from our Seattle office, you’ll receive a company-sponsored Orca card to cover the cost of public transportation to and from the office!

Ready to Build Something Big?

We’re a team of talented, kind, and supportive people who take ownership, move with urgency, and strive for excellence. If you’re ready to roll up your sleeves and take on exciting challenges, we’d love to hear from you, even if you don’t meet every requirement!

EEO Statement

RentSpree is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RentSpree makes hiring decisions based solely on qualifications, merit, and business needs at the time.