Location: Milan (Hybrid)

Reports to: Head of AI Implementation

About Shop Circle

Shop Circle is one of Europe’s fastest-growing AI-driven software groups, on a mission to power the infrastructure of modern enterprises.

Backed by more than $150M in funding, the company has completed 16 acquisitions in just four years, building a portfolio of mission-critical software that is redefining how businesses work, scale, and stay ahead.

At Shop Circle, we embed AI-powered tools into the core of business operations — making work faster, smarter, and truly future-ready. Today, more than 140,000 companies, from lean SMBs to global enterprises, rely on our tools to run their most essential operations every day.

About the Role

Shop Circle is hiring an Applied AI Engineer based in Milan to help build and deploy AI agents that automate real business use cases across customer experience, finance, tech development, legal, and marketing.

The role combines strong technical skills with a hands-on, practical approach. You’ll move fast from prototype to production and work closely with cross-functional teams to deliver measurable impact.

Key Responsibilities

• Build, fine-tune, and evaluate AI models (LLMs, embeddings, classifiers, RAG pipelines).
• Design, test, and optimize prompts and agents for internal and product use cases.
• Integrate AI features into tools and workflows used by different business units.
• Analyze model results, collect feedback, and iterate for higher accuracy and reliability.
• Stay up to date with the latest tools and frameworks in applied AI.

Requirements

• 4–7 years of experience in Data Science, Machine Learning, or Applied AI.
• Strong Python skills and experience with LLM frameworks (LangChain, OpenAI, Anthropic, etc.).
• Solid understanding of NLP, embeddings, and model evaluation methods.
• Proven experience turning AI prototypes into production-ready solutions.
• Practical mindset — able to balance speed, quality, and scalability.

Nice to Have

• Experience with SaaS or e-commerce software.
• Knowledge of RAG systems or vector databases.
• Familiarity with prompt evaluation or reinforcement learning from human feedback (RLHF).

Why Join Us

• Be part of one of Europe’s most dynamic AI-driven software groups.
• Build real-world AI solutions that power thousands of businesses globally.
• Work on cutting-edge projects across diverse domains — from customer experience to tech development.
• Collaborate with a world-class team of engineers, product leaders, and innovators.
• Thrive in a culture that values curiosity, experimentation, and measurable impact.
• Enjoy competitive compensation and strong opportunities for professional growth.

Apply now to help shape the future of applied AI within one of Europe’s fastest-growing software ecosystems.