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Sales Support Technical Engineer

Solidus Labs

Solidus Labs

IT, Customer Service, Sales & Business Development
New York, NY, USA
Posted on Wednesday, June 12, 2024

Sales Support Technical Engineer

  • New York
  • Full-time

Description

At Solidus, we believe digital assets offer an opportunity to transform finance and make it more inclusive, transparent, and efficient. Our team uses over 20 years of experience developing Wall Street-grade FinTech to build crypto-native market surveillance and compliance infrastructure. Digital asset firms globally use our products to detect, investigate, and report compliance threats, trade manipulation, and fraud in order to protect investors, provide transparency, apply for licensing, and comply with regulation. Our work is key to promoting institutional adoption of digital assets and growing the ecosystem.

The Role:

We are seeking an experienced Sales Support Technical Engineer to play an instrumental role in supporting our sales and customer success teams.

Responsibilities

  • Provide technical support on sales demos to prospects for our Market Surveillance product, HALO
  • Understand the underlying market manipulation algorithms provided by Solidus Labs and provide technical explanations to prospective clients and internal stakeholders
  • Analyze order and execution data to understand its validity and completeness
  • Prepare sandbox environments for prospects by injecting data and executing proprietary algorithms
  • Assist internal teams and clients with algorithm parameter tuning to optimize alerting output
  • Automate repetitive tasks using scripting languages such as Python, Perl, or Shell
  • Query, format, and analyze large amounts of data from various sources inside and outside the organization. Provide an analytical summary to internal and external stakeholders.
  • Execute short tasks and longer-term projects across multiple global teams. Communicate status to stakeholders in a timely manner
  • Proactively engage with product and technology teams to understand the new features and provide demos to clients and prospects

Requirements

  • Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics
  • Expertise in Linux environment with good command over any scripting language such as Shell, Perl, Python, etc.
  • Application/Production Support Experience at a Wall Street firm
  • Hands-on experience in support of a real-time trading environment
  • Strong knowledge of FIX protocol
  • Strong Knowledge of order flow into and out of equity systems Knowledge of Structured Products, SWAP, and Derivative business
  • Knowledge of Kafka, Snowflake/Clickhouse, or similar databases
  • Understanding of client and exchange connectivity support
  • Understanding of Equities products and program trading businesses from a technology standpoint
  • Strong analytical, and verbal and written communication skills
  • Java, C#, C++ ,.net development skills set, nice plus
  • Ability to work both independently and in groups in energetic, diverse, and global teams
  • Good communication skills, including the ability to write clearly
  • Ability to handle complex operational tasks, recommend process and technology changes
  • Proactive with respect to personal and technical development