Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? That’s OK. Most people aren’t. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Laird Superfoods.

We are looking for a Customer Success Manager to help us reach our goals!

We are seeking a hardworking, bright, and energetic professional experienced in CPG trade management to join the Customer Success team! If you're a self-starter with an entrepreneurial spirit and technical aptitude, you'll fit right in. This is an exciting opportunity to participate in and help shape our customer's journey to the Cloud. We need someone who has lived on the front lines of Small to Midsize Business (SMB) Trade, helping these companies better understand, optimize, and analyze trade dollars.

The key responsibilities & impact this role will have:

• Develop fantastic relationships with our customers, turning them into raving fans of our software. We want our customers to know and love the Vividly product so much that it changes how they do their jobs.
• Analyze the customer’s usage and data within the platform to constantly increase the value they experience.
• Collaborate, problem-solve, and strategize with our specialists to build a rinse-and-repeat process for each customer with all the documentation, education, and deliverables they need to succeed independently.
• Act as a strategic consultant to some of the most exciting and successful SMB CPG companies out there and advocate for the customers you manage to improve our products and processes.
• Work with the sales and marketing teams to capture customer references, develop case studies, and additional marketing opportunities.
• Support Developers and Product Managers with large new features and changes to the software including testing/scoping ideas, and connecting them with clients to ensure customer feedback is engrained in future versions of the software.
• Help be the face of our brand. We want SMB TPM thought leaders who will help foster an industry-leading hub for process and strategy best practices.

You will be successful with:

• 5+ years of experience in Trade Promotion Management
• CPG Industry experience is a must
• Deductions, accruals, or general trade finance experience are preferred
• Experience with POS data management is an added bonus!
• Experience with TPM software is an added bonus!
• Technical prowess with SaaS products preferred
• Experience working in a start-up and comfortable with change
• Impeccable oral and written communication skills
• Eager to learn and fosters a desire to serve customers and create win-win partnerships
• A GSD attitude and the willingness to change processes and methods as we evolve