Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? That’s OK. Most people aren’t. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Laird Superfoods.

We are looking for a AI Operations Specialistto help us reach our goals!

What you'll do:

This position is a hands-on, experimental AI-ops role—not strictly engineering. As an AI Operations Specialist, you will keenly observe and collaborate across the CX team (Support, CSMs, Accounting Services), identifying inefficiencies and designing automation workflows. With an inquisitive mindset and technical curiosity, you will research and prototype AI agents, prompt chains, and lightweight automations to elevate the team's scale and effectiveness.

This role blends prompt engineering, light automation, data analysis, and a collaborative spirit—all at an entry-level tier suitable for ambitious up-and-comers.

What's exciting about this role:

At Vividly, we’re redefining how AI empowers human workflows. As our AI Operations Specialist, you’ll be an internal innovator—transforming manual CX work into intelligent, scalable systems. It's the perfect launchpad for someone fascinated by AI’s potential and skilled in both technical curiosity and team collaboration.

• Be the first AI-Ops hire working at the intersection of CX and automation, directly shaping how AI is adopted across teams.
• We’re small and scrappy—you’ll get hands-on ownership.
• Our culture values experimentation—you’ll have the freedom to test new ideas.
• Fully remote

The key responsibilities & impact this role will have:

Cross-Functional Automation & AI Enablement

• Shadow CX roles to map task flows and identify manual, repetitive operations ripe for AI solutions.
• Prototype and deploy AI automations (e.g., prompt chains, AI agents) that support workflows like ticket handling, documentation generation, client readiness reporting.
• Build automations to assist internal operations—like transaction updates or record-keeping within our platform.

Prompt & Agent Design

• Design, test, and iterate on prompt strategies and multi-step workflows to guide AI models for tasks such as summarizing, drafting emails/decks, or extracting insights.
• Stay informed on prompt engineering techniques, prompt chaining, and best practices for interacting with LLMs.

Data & Insight Support

• Help gather, clean, and structured data to fuel AI datasets that enhance proactive customer support and team productivity.
• Support the creation of dashboards or insights that allow CX teams to better understand customer behavior and internal workload trends.
• And use AI agents to proactively surface up insights

Documentation & Team Enablement

• Document workflows, prompt libraries, AI automations, and experimentation notes for team reusability.
• Assist in training or enabling team members on using AI tooling within their workflows.

You will be successful with:

Key Skills & Experience

• Bachelor’s degree (or final-year) in Computer Science, Data Analytics, Operations, or related field.
• Foundational skills in programming or scripting (Python preferred), data manipulation (e.g., Pandas), and familiarity with AI/ML APIs.
• Active listening and cross-departmental collaboration is required as you understand key workflows and pain points experienced by internal stakeholders that could benefit from automation.
• Ability to streamline and automate operations across our tech stack to reduce manual workload (e.g., ticket preparation, administrative tasks).
• Excitement for creating and maintaining internal AI prompt libraries and automation tools leveraged by cross-functional teams (Support, CSMs, Accounting, etc.).
• Highly curious and experimental—enjoys solving inefficiencies and testing new ideas.
• Basic understanding of prompt engineering concepts, LLM behavior, and chaining logic.
• Effective communication skills and ability to translate technical ideas for non-technical teammates.
• Data-sensitive—comfortable organizing, cleaning, and interpreting datasets to support tooling.
• Initiative to independently design, build, and test automation solutions using modern AI or workflow tools.
• Skilled at documenting and presenting automation outcomes or case studies to share learnings.

Preferred

• Exposure to automation platforms (e.g., Zapier, Make, n8n) or interest in lightweight workflow automation.
• Any prior project or internship demonstrating AI experimentation, prompt design, or cross-functional support.
• Demonstrated success in implementing automations that deliver measurable time savings and efficiency gains across workflows.

Why Choose Vividly?

A modern, remote-first workplace

We are committed to succeeding as a fully remote team, empowering you with the flexibility to thrive, no commute required. Every Vividly team member receives a stipend upon hire to help create a comfortable, productive home office.

Vividly days off & flexible PTO

For most USA holidays that fall on a Monday or Friday, we turn it into a 4 day weekend! Vividly also offers Flexible Time Off and we really mean it to help prevent burn out and fuel creativity.

Competitive benefits

• Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 50% of all dependents
• 401(k) - With a 3% employer contribution
• Weekly $20 Sharebite Meal Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal!
• Monthly $50 Wellness Reimbursement - physical wellness, mental wellness, learning & development - we’ve got you!
• Monthly $200 Remote Work Stipend - Use it for your phone bill and internet

Commitment to our values - The Vividly Code

• Kind Ambition: We are ambitious but our desire to succeed does not mean unkind or unethical behavior. We push boundaries, deny norms and experiment. We do that with kindness. We are empathetic to the struggles and challenges other functions face.
• Keep it Real: We do not have time for games or politics. We are honest, transparent, and authentic. We celebrate our differences and our similarities with equal enthusiasm.
• Customer Love: The customer is at the heart of every decision - we love our customers. Everything starts and ends with them. We actively listen and anticipate their needs. We are trusted advisors. That sometimes requires tough love.
• Own It: We take responsibility for our work, our successes, and our failures. When we see something that needs to be done, we do it. If we can’t do it, we own finding somebody that can. Ownership helps us grow - be receptive if the right owner is you!
• Urgency Wins: We work with purpose and speed. We know that shorter time to value makes our customers more successful. We constantly wonder how we can do it faster. We fix things that are slowing us down, while still maintaining excellence. We know that the vast majority of decisions are reversible - we make them quickly.
• Pull Together: We reach our goals faster when pulling in the same direction. We actively seek alignment - but not necessarily consensus. Siloed thinking is unwelcome and drives defensiveness and unhelpful friction. When things go wrong, we pull together to fix them.

Please note: Vividly will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time during the onboarding process. Vividly will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Vividly does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@govividly.com’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Vividly’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Vividly is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.