Customer Success Manager, Clinical Finance
Condor
This job is no longer accepting applications
See open jobs at Condor.See open jobs similar to "Customer Success Manager, Clinical Finance" 645 Ventures.About Condor
Overview: Condor Software is a leading fast growing provider of automated intelligence solutions specifically designed for clinical trial accounting and financial planning and analysis (FP&A). Our platform revolutionizes the way finance and clinical teams manage budgets, accruals, and forecasting, enabling organizations to streamline their operations and drive significant efficiency in the clinical development process.
Mission: Our mission is to accelerate clinical development through financial intelligence and automation. We empower organizations to make data-driven decisions, ensuring accurate financial reporting and compliance while reducing the manual effort traditionally associated with clinical trial accounting.
Key Responsibilities
- Lead implementation of the Condor platform for new clinical trials and biotech customers
- Own your clients’ month-end, quarter-end, and year-end close processes, including trial accruals, journal entry reviews, and reconciliations
- Support client FP&A activities, including patient forecasts, scenario modeling, budget vs. actuals analysis, and dynamic reforecasting
- Analyze and validate trial assumptions, vendor contracts, and budgets to ensure financial accuracy and transparency
- Partner directly with client teams to resolve accounting and forecasting issues, optimize workflows, and support financial decision-making
- Provide proactive guidance during planning cycles such as budget season and reforecast periods
- Manage platform updates and enhancements for existing customers, ensuring adoption and value realization
- Serve as the voice of the customer internally, sharing insights with product, implementation, and leadership
- Contribute to internal initiatives to improve onboarding, financial workflows, and client outcomes
What We’re Looking For
Required
- Bachelor’s degree in Finance, Accounting, or Business Administration
- 5+ years of experience in clinical finance or accounting, ideally within a biotech company or CRO, or with biotech/life sciences clients
- Strong knowledge of clinical trial operations, vendor budgets, and R&D finance workflows
- Proficiency in Excel and comfort working with complex financial models
- Excellent interpersonal, communication, and problem-solving skills
- Ability to thrive in a dynamic, fast-paced, high-accountability environment
Preferred
- Audit or public accounting background, especially with life sciences clients
- Master’s degree in a relevant field
- Experience in a client-facing, consulting, or customer success role
- Familiarity with financial systems implementation or SaaS tools
What We Offer
- Competitive base salary with an attractive commission structure and equity
- Comprehensive benefits package, where we cover the premiums for the employee including health, dental, and retirement plans.
- 3% 401K match
- Opportunities for professional development, growth and career advancement.
- A collaborative, fast paced and innovative work environment
Join Us
This is more than a customer success role — it’s a chance to work at the intersection of biotech, finance, and technology to accelerate how new treatments reach the people who need them.
You’ll collaborate with cutting-edge biotech teams, grow alongside a mission-driven company, and help build the future of clinical trial finance.
Let’s accelerate medicine, together.
This job is no longer accepting applications
See open jobs at Condor.See open jobs similar to "Customer Success Manager, Clinical Finance" 645 Ventures.